Return, Refund, Cancellation Policy
NutraNeo Refund & Return Policy
30-Day Product Protection (First-Time Purchases Only)
NutraNeo offers a limited 30-day product protection policy for first-time purchases only. The 30-day period begins on the date the order is marked as delivered.
If you are not satisfied with your first purchase of a specific NutraNeo product, you may request a return within 30 days of delivery, subject to the conditions below.
Eligibility Conditions:
- Applies only to first-time purchases of a specific product.
- Limited to one return per product type per customer.
- Product must be unused, unopened, and in original sealed packaging.
- Opened, used, partially used, or tampered consumable products are not eligible.
- Proof of purchase is required.
- All returns must receive written authorization prior to being shipped back.
Additional Terms:
- Shipping, handling, and payment processing fees are non-refundable.
- All approved returns are subject to a 40% restocking and processing fee.
- Exchanges void the 30-day product protection eligibility.
- NutraNeo reserves the right to deny any return that does not meet these requirements.
To initiate a return, contact nutraneo@gmail.com with your order number and reason for request. Do not ship any item without written authorization.
Refunds are issued only after the returned product is received and inspected.
Performance-Based Refund Review
NutraNeo does not issue refunds for:
- Delivery delays
- Change of mind
- Accidental or mistaken purchases
- Dissatisfaction unrelated to product performance
Customers who complete at least one full usage cycle and follow all recommended usage instructions but do not experience intended results may request a Performance-Based Refund Review.
Requirements:
- Confirmation of consistent usage according to product instructions
- Completion of one full usage cycle
- Submission of supporting documentation if requested
- Request submitted within 30 days of delivery
Refund approval is determined on a case-by-case basis at NutraNeo’s sole discretion.
Subscription Orders
Subscription (auto-ship) orders are not eligible for the 30-day product protection policy.
Refunds for subscription orders may only be considered if:
- The product is unopened and unused.
- The request is submitted within 7 days of delivery.
- The product is returned in original sealed packaging.
Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of checkout.
After 12 hours, orders enter processing and cannot be modified or canceled.
Orders that have already shipped cannot be canceled.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of confirmed delivery.
Email nutraneo@gmail.com with your order number and clear photos of the product and packaging.
Approved claims will receive a replacement at no additional cost.
International Orders
All international orders are considered final sale once shipped.
For international orders:
- Shipping charges are non-refundable.
- Duties, taxes, and customs fees are non-refundable.
- Return shipping costs are the responsibility of the customer.
- Products must be unopened and unused to qualify for return review.
- Approved returns must be received in original sealed condition before any refund is issued.
NutraNeo reserves the right to deny international return requests that do not meet these conditions.
Refund Processing
If your return is approved:
- Refunds are issued to the original payment method within 10 business days after inspection.
- Processing times may vary by financial institution.
- If more than 15 business days have passed after approval, contact support.
Policy Updates
NutraNeo reserves the right to modify or update this policy at any time without prior notice. Changes take effect immediately upon publication on the website.